1. Managed services for global telecom provider
SCOPE
- Manage hybrid architecture environment for a Large Telecom in GCC.
- Complex environment with multi criticality asset base, SLA uptime, Monitoring, Resident Engineering
(24×7) - Preventive Maintenance., Asset base 3500 (+), Active, EOL, EOSL hardware. OEM Engagement
CHALLENGE
- Inventory stocking and re-organizing assets based on business units.
- Routine BIOS updates and monitoring uptime. Utilization dashboard and timely recommendations for
upgrades. - Spare logistic for managing SLA. Operational hindrances due to non-ITIL process development.
- helps to keep the infra secure and protected.
APPROACH
- 24/7 Onsite support with On-Premises technical engineer.
- In-house spare management for the EOL and EOSL devices. Proactive upgrades of OEM recommendations to resolve the known issues and bugs.
- Monthly review and monitoring alerts, cost management for Infra, apps and DB. Green marketing is a practice whereby companies seek to go above and beyond traditional.
EXECUTION
- End-to-end management of assets, call process and spare management by the deployed
Resident Engineer helps customers to free their IT management time and resources. - Cost savings and extended usage of
- the EOL / EOSL devices with the support.
- Instant response and quick resolution times to incidents and service requests.
- Proactive patching helps to keep the infra secure and protected.
2. Network Survey for a global supply chain company
SCOPE
Physical survey of over 400+ locations across multiple cities and continents.
Access limited to weekends only, requiring precise scheduling.
Individual site surveys and network design using Ekahau Software (Sidekick 1 & 2).
CHALLENGE
Managing large-scale coordination across hundreds of locations with restricted access.
Ensuring consistency in data collection and maintaining quality standards across teams.
Tight project deadlines and complex logistics for survey execution.
Integrating results from multiple Ekahau software versions while maintaining data integrity.
APPROACH
Created detailed location readiness inputs and access timelines for each site.
Developed assumptions and ASK documents to define project expectations.
Implemented a day-wise project tracker to monitor real-time progress.
Conducted team identification and mobilization workshops.
Shortlisted Ekahau software versions for efficient survey management.
EXECUTION
Mobilized survey teams and executed on-site data collection using Ekahau tools.
Provided weekly updates and progress reports to the client.
Conducted data analysis, report generation, and network design consultations.
Successfully achieved project sign-off after validating final deliverables and quality checks.
3. End User Computing and centralized management
SCOPE
Physical survey of over 400+ locations across multiple cities and continents.
Access limited to weekends only, requiring precise scheduling.
Individual site surveys and network design using Ekahau Software (Sidekick 1 & 2).
CHALLENGE
Managing large-scale coordination across hundreds of locations with restricted access.
Ensuring consistency in data collection and maintaining quality standards across teams.
Tight project deadlines and complex logistics for survey execution.
Integrating results from multiple Ekahau software versions while maintaining data integrity.
APPROACH
Created detailed location readiness inputs and access timelines for each site.
Developed assumptions and ASK documents to define project expectations.
Implemented a day-wise project tracker to monitor real-time progress.
Conducted team identification and mobilization workshops.
Shortlisted Ekahau software versions for efficient survey management.
EXECUTION
Mobilized survey teams and executed on-site data collection using Ekahau tools.
Provided weekly updates and progress reports to the client.
Conducted data analysis, report generation, and network design consultations.
Successfully achieved project sign-off after validating final deliverables and quality checks.
