Case Studies — [Project / Client Name]
Combined view of both diagrams and SLA parameters
Scope
- Physical survey for 400+ locations across multiple cities
- Weekend-only access
- Survey of individual sites and network design
- Ekahau software (Sidekick 1 & Sidekick 2)
Approach
- Location inputs for site readiness
- Timeline evaluation per site
- Assumptions and requirements defined
- Day-wise project tracking
A
B
C
D
E
F
Execution
- Shortlisting software version for survey
- Team identification and mobilization
- Weekly updates to customer
- Report generation & consultation
Case Study — SLA and Execution
Scope
- Asset base: 60k+ devices (Desktops, Laptops, Printers, Switches, Servers, Storage, AP, Wi-Fi, Video, Amphitheatre)
- Break-fix, IMACD, On-demand, Dedicated Support, Proactive Monitoring
- Data wipe (Desktops, Laptops)
Approach
- Asset stock management
- ITIL process implementation
- Hub & Spoke model creation
- Assessment of historical tickets
- GAP analysis: tickets to resolution, asset condition
Execution
- Command Centre activation
- Deployment of 160+ resources (L1–L4)
- Performance analysis, health checks, configuration analysis, alerts
24 x 7
Dedicated Engineer
15 x 6
Selective Day & Time in Week
18 x 6
Selective Day & Time in Week
8 x 5
Combination (On-demand, Dedicated)